Easy-to-use software for powerful, efficient communication
Give it your list of customers or prospects and it will broadcast your message to all of them with just a single click. Record your own message or add powerfully persuasive 1-to-1 personalization with text-to-speech capability that enables your broadcast to say the person's name and other details specific to each call.
Fully interactive, two-way mobile text communication is the fastest and most efficient way to communicate with your customers, staff or volunteers. Great for news alerts, opt-in marketing campaigns, project management, service pick-ups, delivery notifications, event management and much more.
Personalize your email campaign messages and newsletters with our message designer, then automatically send and track your emails—by the hundreds or by the tens of thousands—with just a few mouse clicks.
With Voicent Live's integrated CRM, whenever someone calls you, engages with your web content, signs up for a webinar, or otherwise connects with your business, you can easily capture contact information, preferences, interests and other pertinent details in a Customer Relationship Management profile record that will serve as a powerful foundation for effective selling, up-selling, and customer service.
Every time a customer or prospect connects with your business, a CRM record will automatically pop-up, putting that person’s status, interests and issues at the fingertips of your agent, who is now in a position to close deals or deliver outstanding customer service. Even better, that CRM record is constantly working in the background, adding that customer to scheduled sales-nurturing messages, up-sell offers, service offers or other automated communication—by phone, email, SMS text—whatever the customer prefers. That’s the power of truly integrated and automated CRM.
Automated workflows enable you to effortlessly connect with your customers and collect their responses to sales offers, satisfaction surveys, changing interests and preferences. In addition to gathering intelligence on your customers, you can instantly respond to their requests—from product brochures to user manuals to answers to frequently asked questions—instantly, consistently and without human involvement.
When automation handles all the essential but time-consuming tasks, data collection and management, you and your staff are now free to focus on priority customers, prospects and projects—things that can most benefit the bottom line. Armed with a detailed understanding of your customers, you’ll be able to better understand your business and respond to competitive challenges.