Streamline your customer service
Contact centers want to maximize efficiency while minimizing costs. Voicent Live's intuitive design tools make it easy for you to see and implement ways to delight customers with streamlined, quality service, while dramatically reducing costs through smart automation.
Design to delight
Customers want to feel as though they are your priority. Voicent Live's design tools make it easy for you to deliver extraordinarily convenient and uncommonly personal service. From fast and easy self-service capabilities, to immediate access to human help, to call-by-call customization that greets customers by name when they call and quickly routes them to the department or specific agent they prefer. That's the power of integrated, automated and brilliantly customizable CRM capabilities.
Integrate your design with any Voicent Tool
Best of all, Voicent Live's design tools lets you coordinate and synchronize your systems, business processes and automated workflows with every communication format you need, phone, SMS text, email, or web.