Smart service for your customers
With Voicent Live you can provide customers or staff with the fastest possible solutions to their questions or issues, on the phone with clear, simple voice or keypad commands, or on the web with prompts and suggestions based on the current session history or the keywords in an incident's discussion thread. Use dependable, effortless technology to distinguish your business from competitors by providing consistent, high quality, customer service.
Communicate over any channel
Adaptable workflows enable you to help your customers over the phone, through email, your website or even through text messages. Voicent Live's fully integrated software allow you to use the communication channel best suited for the situation or your customers' preferences.
Works on any device
Provide interactive customer support across multiple devices, computers, smartphones, or any device that can access the web. Increase your rate of customer self-service by providing an interactive guide to lead customers to the appropriate answer or resolution, all through the channel of communication they prefer.