Customer Self Service

Fast and easy convenience. Allow your customers to help themselves.

Auto Dialer, Predictive Dialer, VOIP tools, CRM

Smart service for your customers

With Voicent Live you can provide customers or staff with the fastest possible solutions to their questions or issues, on the phone with clear, simple voice or keypad commands, or on the web with prompts and suggestions based on the current session history or the keywords in an incident's discussion thread.  Use dependable, effortless technology to distinguish your business from competitors by providing consistent, high quality, customer service.

Communicate over any channel

Adaptable workflows enable you to help your customers over the phone, through email, your website or even through text messages. Voicent Live's fully integrated software allow you to use the communication channel best suited for the situation or your customers' preferences.

Works on any device

Provide interactive customer support across multiple devices, computers, smartphones, or any device that can access the web. Increase your rate of customer self-service by providing an interactive guide to lead customers to the appropriate answer or resolution, all through the channel of communication they prefer.

Key Features

Intelligent Auto-Response

Send fast, prepared email or SMS text responses to commonly asked questions, reducing the number of inquiries your staff must handle.

Answer feedback

Allows end-users to provide feedback on answers that don't completely address their questions.

Let customers contact you

Make it easy for customers to ask for help with a customizable contact form, or voice, text, or keypad commands. Submissions can be integrated with Voicent Live's automated CRM and workflows to ensure your customers gets the service they need fast and conveniently.

Sign up with Voicent Live now and get 100 free calling minutes.