Customer Acquisition Blog

Category Archives: Agent Dashboard

This category is dedicated to tips, tricks, and how-to’s for the Voicent Agent Dashboard Softphone software.

Click to drop audio for voicemails

Voicent Live offers the ability to click an audio file which will be played to the live human or answering machine automatically, freeing up you to move on to your next lead. To do this, follow the steps below. Log-in to Voicent Live and navigate to your “Setup” -> “Account” -> “Click Audio” page. Select […]

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Troubleshooting the Agent Dashboard Audio & Microphone

If you are using the Agent Dashboard Softphone, you may experience situations in which the audio or microphone volume may be adjusted without your knowledge. This tutorial is dedicated to teaching you how to troubleshoot the dashboard audio/microphone on a Windows 7, 8, or 10 PC.   Step 1:  Check Exclusive Mode for your Headphones […]

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