Labor-saving, efficiency-raising sophistication with point-and-click ease
Eliminate mistakes, forgotten follow-ups, and other oversights that are common in manually managed workflow processes, imposing a new standard in organizational discipline and attention to detail. Improve staff morale, effectiveness, collaboration and productivity by eliminating human involvement in boring, repetitive tasks and managing vast amounts of minutiae.
Voicent gives you the ability to easily create and manage Automated Workflows that—without any human effort--provide around-the-clock service responding to on-line information requests, executing scheduled follow-up tasks, and helping human staff get involved when needed to close a sale or provide a needed human touch.
From simple call-flow menus to incredibly powerful connections to web applications, CRM applications, ERP applications, and other tools, Voicent's inbound phone system simplifies business integration and increases system flexibility.
Extensions can be Voicent's softphone or an external phone number, allowing your agents to conveniently work from anywhere. Calls can display in a waiting queue, where your agents can review the contact's CRM record before answering the call.
Track your customers through your workflow process and escalate support as needed. Have a customer who gets stuck on an issue? Automatically email customers or alert your agents to call customers with complicated problems to quickly resolve customer issues and improve customer satisfaction.
Voicent's inbound call software features highly customizable phone menus, enabling your customers to help themselves in addition to reaching your agents. Set up your phone menu to answer the most common support questions, direct callers to the right solutions, or route callers to the most suitable agent to quickly resolve any situation.
Utilize a simple point and click interface to create the incoming phone system that best suits your needs. Set your own on-hold music, the number of branches, where to direct calls and more.
With Voicent Live's intuitive visual interface you can easily create the broadcast message that best suits your campaign. Record or use text-to-speech to personalize your broadcast for each customer, exponentially increasing the efficacy of your message.