From CRM to Predictive Dialing, everything you need to generate leads and close sales
Fully integrated with all communication channels, such as phone, SMS mobile text messages, emails, and web communication. All contacts and interactions are automatically registered in our built-in CRM database, or your existing CRM system.
Receive an opt-out request? Voicent Live will automatically register that request in your CRM and apply it to any and all channels needed--phone, SMS text, or email. Your customers' information and preferences can be used by any Voicent Live tool.
Play different welcome messages or route calls to specific agents based on who is calling. Transfer live-answer outbound calls to the agent of your choice based on current workload, location, type of customer, agent language or skill level, or other factor.
Run all of your predictive dialing, SMS mobile text, voice, and email campaigns from one single window. Automatically add relevant leads to ongoing campaigns as they are added to your CRM database.
Dramatically increase productivity by automatically dialing numbers from your customer list, skipping busy, no-answer, fax or disconnected lines, never involving you or your agent on a call until a live person answers.
Voicent Live lets your people focus their energy on people, not tools, technology or data entry. That gives your people more time to focus on things that will positively affect your bottom line.
As Voicent Live's predictive dialer and other automated communication tools connect with live customers, it can instantly transfer calls to centrally- or remotely-located agents. Your sales reps will be able to work anywhere they have Internet access.
Built-in features make training and coaching a snap. Statistical reporting on call volume, agent performance, marketing campaign results, resource usage, regulatory compliance, and much more, enables you to see and easily communicate how your agents and campaigns are performing.
Access your CRM at anytime from the Agent Dashboard, enabling your agents to run everything and store all information in one, easy-to-access window.
Includes the ability to put a call on hold, record a call, click to play an audio file on demand, chat with other sales representatives during a call, one click to text or email a customer and much more, all from one window.
Every time your agent logs into Dashboard it can automatically display an immediate to-do list from Voicent's CRM. Listen to voice mails, take care of scheduled call backs, and more.
The dashboard lets managers see real-time and summary stats on call volume, agent performance, campaign performance, resource usage, regulatory compliance and more.