After your leads have been imported, you may find yourself with a huge number of leads with untested phone numbers or have no previous interaction with your company. Sifting through that haystack to find some needles is a major hurdle for almost any business.
With Voicent Live, the solution is simple. To qualify or filter those leads based upon their likelihood of becoming a sale for your company. One easy way to do this is to run an auto dialer campaign, with several options for leads to choose from. If they press 1, they can immediately talk to an agent, making them a warm lead or even a closed sale on the spot. Other options could include press 2 for interested, press 3 for opt out, and so on. This will also test the contact information for your leads, so you know their phone numbers are accurate for later calls.
Automatically Categorize Your Customers
With the call disposition rules in place, Voicent Live can automatically categorize customers based on their response, streamlining the process and saving a lot of time.
As the video shows, you can categorize customers based not only on the responses received but on the results of the call. If a call goes to an answering machine, you can auto-retry or organize a list of machine answered calls to try again later. If the call is a disconnected number, that too can be tracked so you know not to waste any more time on that particular lead.
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